Case Study

Challenge:

Meraxis encountered multiple obstacles that hindered their operations and customer satisfaction, necessitating a strategic partnership with Intertec. Some of the challenges were caused by  fragmented systems, manual processes, and a lack of integration across departments. Time-consuming information retrieval slowed operations, with employees struggling to access critical data efficiently, impacting decision-making and reducing agility in responding to market changes. Important documents were scattered across multiple systems with inconsistent formats, complicating access, management, and standardization. The decentralized storage and manual document requests further hindered smooth workflows, leading to delays. Additionally, a cumbersome ordering process, characterized by limited automation, inconsistent procedures, and the absence of real-time tracking, created bottlenecks that affected operational efficiency and customer satisfaction. These challenges collectively slowed operations and impeded Meraxis’s ability to maintain optimal performance.

Solution:

1. Building a Customer B2B Portal

We equipped Meraxis with a comprehensive end-to-end digital solution, optimizing operations and enhancing business performance across key areas. Our Price Forecast Algorithm provided an accurate product price predictions by analyzing customs tariffs, taxes, and other variables, while advanced Market Analyses deliver real-time insights into polymer trends, tracking price fluctuations over the past year. We enhanced Finance and Invoice Management with transparent, real-time tracking of customer invoices, ensuring financial clarity. A seamless Digital Commerce platform allows customers to request, negotiate, and place orders efficiently online. Additionally, our Contract Management module offers full visibility into contracts and forecasts product orders based on agreed terms. To improve product discovery, we implemented a Product Matching Algorithm that recommends products based on technical specifications. A robust Product Management tool further supports smooth operations by offering control over stock, documentation, and technical data. Together, these solutions empower Meraxis to streamline operations, enhance decision-making, and deliver an exceptional customer experience.

1. Building a Supplier B2B Portal

Our solution provided a comprehensive Recycling Products Management tool, enabling efficient oversight of products, technical specifications, documentation, and stock levels. It streamlined Recycling Suppliers Management by consolidating all supplier information into a centralized system, improving supplier coordination and oversight. Additionally, the solution featured advanced Test Results Analyses, allowing users to upload lab test data and automatically compare results against predefined quality standards and criteria. This integrated approach ensured seamless operations, enhanced quality control, and improved supplier management, driving efficiency and supporting high-performance recycling processes.

Process Overview:

We have developed a solution to collect, process, and present data that was already in SAP as their main source of truth. End-clients in our case Meraxis have real-time access to all the data they need for their polymer procurement, which improves operational efficiency and client satisfaction.

Project Results

The partnership between Meraxis and Intertec successfully addressed the significant challenges that Meraxis faced, transforming their operations and driving substantial improvements in efficiency, customer satisfaction, and financial performance in the long run. Today, Meraxis is proactively shaping the digital transformation within the polymer value chain by rethinking the traditional trade business and making it more efficient and innovative. Meraxis revolutionizes polymer distribution, creates transparency and enables more efficient data-based sales and purchasing processes. Statistically, Meraxis has seen key improvements in: